| Richway Amehtyst Bio Mat™ Warranty Information
RichWay International, Inc. warranty for
the Bio Mat™ is 3 years.
Year One – no cost
Year Two – A fee of $60 for any repairs
Year Three – A fee of $160 for any repairs
If there are any problems with the product,
the company will repair or exchange the product. The complete warranty
form is included with the product and must be filled in and faxed to the
company to be valid. The manufacturers' warranty covers repair or replacement
of defective parts, subject to the conditions set forth. We do not pay
for shipping on returns.
Lifetime Warranty
Richway offers a wonderful lifetime warranty
exchange policy.
You can return an old product and receive a 50%
discount towards a new product purchase, even towards a different product.
Every customer is a lifetime member of
Richway International.
Returns and Refunds
If you are not satisfied with your
purchase, you may return it for exchange or refund (excluding shipping
and handling charges) within 30 days, subject to a return authorization.
Refund period:
1-7 days from date of delivery receive
full 100% refund.
8-14 days from date of delivery receive
70% refund.
15-30 days from date of delivery receive
50% refund.
31 or more days from delivery date
receive 0% refund.
All returned merchandise must be in original
factory condition, including all packaging materials, inserts and manuals,
warranty cards (not filled-out) and all accessories. Please do not
tape or write anything on the item or the package! We will charge
you for replacement of damaged, altered, missing, written-on or taped-on
contents or cartons. We reserve the right to refuse any such returns.
Please pack the products into a shipping
box with plenty of packing material, and tape securely. Write the
return authorization number issued by customer service clearly on the outside
of the shipping carton.
Please ship your parcel back to us freight
prepaid! We suggest that you use UPS Ground Service "Insured."
Sorry, we cannot accept COD or freight-collect shipments.
Shipping
Products can be shipped anywhere in the
world. Products will arrive 7-14 days after receipt of payment. Shipping
address must be a physical address. The courier companies require there
be someone to sign for and receive the packages. They will not deliver
to a P.O. Box.
Delivery charges quoted are based on shipments
within U.S.A. and Canada. All shipping charges to other destinations will
be calculated at the time of the order.
Orders requiring Rush Delivery and/or Special
Handling will be subject to additional special handling charges.
Orders for Bio-Mats™ shipped to Canada are not subject to duty, but are subject to Canadian taxes.
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